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Return Policy
- Receipts: Your original receipt is required for all returns, exchanges and warranty repair services. All returns and exchanges must be in original condition and include all packaging and accessories. The Clemson Computer Store reserves the right to request identification and deny return.
- 7-Day Return Policy: We accept returns or exchanges seven calendar days from the original purchase. Please review the exceptions below.
- Non-returnable Items: Non-returnable items include opened software, consumable items such as iTunes prepaid music cards, or damaged or abused items.
- Open Box Returns: Opened box items cannot be returned for a refund or product exchange without store manager approval. Open items that may be eligible for exchanges include inoperable items upon first use or otherwise defective within the first seven days of original purchase. The Tiger Tech Shop may refer customers with defective products directly to Apple Computer’s manufacturer warranty.
- Restock Fees: Non-defective items valued over $100 will be charged a 10% restock fee if returned in an open box or with damaged packaging.
- Non-Apple Branded/Third Party Products: If you discover what you believe is a defect in any third-party product, please contact the manufacturer directly for information regarding the manufacturer’s standard warranties.
- Refund Method: Refund will be in the same form as the original purchase. Exceptions: Cash or check purchases over $100 will be refunded in the form of a mail check within ten business days of return.
- Personal Data on Returned or Exchanged Products: All personal data must be removed from approved returned or exchanged products. The TigerTech Shop is not responsible for any personal data left on or in a returned or exchanged product.
- Customer Configured Products: We are pleased to offer products custom-configured to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified or canceled once your order is in production. A full payment deposit is required to place an order.
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